The Lussent Agents
With AI expected to take on 80% of customer interactions, Lussent AI agents redefine service with natural human conversations on every channel, in every language.
"Just to confirm, are you looking to schedule an appointment with the doctor for early next week? I want to make sure I have the details correct."
Consolidated Platform
A Single Platform to Build,
Manage, and Monitor AI
Configure complex behavior, guardrails, and decision logic for global enterprise scale.
Scale conversational AI
with total confidence
Design and test agents in a unified environment with complete control over persona, logic, and compliance.
Equip agents with pre-built skills for ERP integration, multi-party scheduling, and vertical-specific workflows.
Real-time monitoring and automated quality scoring for every session, providing deep insights into agent behavior.
Manage at Scale
Ensure production-level quality with unified oversight for every agent interaction.
Run simulated interactions to validate policies in advance, ensuring agents are ready for real customer conversations.
Track every update with full history and intelligent suggestions for refining and deploying with confidence.
Automatically detect recurring patterns and flag issues early, resolving them before they impact service.
| Date | Customer | Duration |
|---|---|---|
| 01/09/2026 16:45 | +55 11 98765-4321 | 2m 10s |
| 01/09/2026 15:30 | +55 21 97645-9283 | 3m 55s |
| 01/09/2026 14:16 | +55 31 98530-4920 | 1m 50s |
Monitor Quality
Operational control for every agent in production with real-time conversation intelligence.
Access full transcripts and AI-generated summaries so you can review sessions end-to-end and ensure quality.
View live performance metrics in clear dashboards that give leaders full visibility into usage and efficiency.
Receive notifications based on pre-defined triggers, ensuring issues are addressed before they impact service.