Privacy Policy

1. Data We Collect

We collect the following categories of personal data when you use our Services:

• Account & Contact: name, email, phone, company, role.
• Usage & Interactions: pages viewed, features used, clicks, session metadata.
• Device & Technical: IP address, browser/user-agent, language, OS, approximate location.
• Support & Comms: content you send to us (tickets, emails, chat, attachments).
• Customer Content: information you or your organization upload or process via the Services.
• Cookies & Similar: identifiers that help us remember preferences and analyze engagement.

2. How We Use Data

• Provide, operate, and improve the Services.
• Authenticate users, prevent fraud and abuse, and ensure security.
• Offer customer support and respond to requests.
• Measure performance, run analytics, and improve user experience.
• Send important notices about the Services (service messages, updates).
• Comply with legal, regulatory, and contractual obligations.
• Where permitted, send marketing communications—always with an opt-out.

3. Legal Bases under LGPD

We process personal data according to the LGPD (Arts. 7 and 11), including:

• Consent (when required and obtained).
• Performance of contract or pre-contractual procedures.
• Compliance with legal or regulatory obligations.
• Legitimate interests (balanced with your rights and expectations).
• Regular exercise of rights in judicial, administrative, or arbitration procedures.
• Credit protection where applicable.

4. Sharing & Processors

We may share data with: (i) service providers that act as “operadores” (cloud hosting, analytics, customer support tools); (ii) professional advisors; (iii) authorities where legally required; and (iv) in the event of a corporate transaction. Service providers only process data under our instructions and appropriate contracts.

5. International Transfers

If data is transferred outside Brazil, we use safeguards consistent with the LGPD, such as contractual clauses, audits, or recognized certifications, ensuring an adequate level of protection.

6. Your Rights (LGPD)

You have the right to confirm processing, access, correct, anonymize, block or delete unnecessary/excessive data, data portability, information about sharing, information about the possibility of denying consent and the consequences, and to revoke consent. To exercise your rights, contact us at privacy@lussent.com.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. No method is 100% secure, but we continuously improve our controls and practices.

8. Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, and improve the Services. You can control cookies via your browser settings; disabling some cookies may affect functionality.

10. Children

Our Services are not directed to children. If you believe we have collected personal data from a child in violation of applicable law, please contact us and we will take appropriate action.

11. Contact Us

Lussent S.A. — CNPJ 55.669.581/0001-95 · CNPJ 55.669.583/0001-95
Avenida Brg. Faria Lima, 4055, Itaim Bibi, São Paulo, SP, 04538-133, Brasil
Email: privacy@lussent.com

12. Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services means you accept the updated Policy.