“We evaluated over a dozen AI vendors, and only Lussent delivered a reliable, enterprise-ready product that could handle scale, complexity, and voice interactions with confidence.”
Lussent AI Agents for
Telecommunications
Helping Telecom Providers Meet The Demands Of High-Volume, High-Stakes Environments
Handle Customer Interactions at Scale
With AI Agents
Deploy AI agents that resolve customer needs at telecom scale, providing secure, always-available service with no wait time.
Serve Millions Instantly
Telecom means operating at massive scale. Our AI workforce handles millions of interactions simultaneously, delivering instant responses without breaking under peak demand.
Coordinate Service Seamlessly
Some issues need on-site help, others can be resolved digitally. Our AI workforce connects both, coordinating visits, sharing updates, and delivering one seamless customer journey.
Solve Any Issue
From setting up devices to diagnosing network problems, resolving billing disputes or recommending plans, our AI workforce manages the toughest telecom use cases end to end.
The Conversational Agent Platform
Built for The Enterprise
A single platform to build, manage, and monitor AI agents
Secure Integrations
Connect agents securely to your systems and data to provide accurate answers, complete real-time tasks and hand off seamlessly to human agents when needed.
Full Customization
Build and configure agents end-to-end, from brand voice and workflows to knowledge and guardrails, giving you full control over how agents operate.
Omni-channel Support
Run agents that deliver instant, human-like assistance across voice, chat, and email, tuned to the tone and context of each channel.
Control & Visibility
Track and monitor your agents in real time with transparency into every interaction, while enforcing guardrails that ensure enterprise compliance.
Hear from Enterprises Trusting
Our Local Teams in 10+ Regions
We don’t just support your region – we obsess over getting it right. Language, culture, context – tuned precisely to your company.
Amazon
“Lussent is proof of the talent and energy in Latam today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life—an approach that supports Latam enterprises in becoming globally competitive.”
Alvaro Echeverria
Director and GM Latin America, Amazon