“Lussent is proof of the talent and energy in Brazil today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life—an approach that supports Brazilian enterprises in becoming globally competitive.”
Lussent AI Agents for
Retail
Deliver personalized, human-quality support at scale across chat, voice, and email, with agents that know your customers, your catalog, and your brand.
Handle High-Volume, High-Expectation
Customer Interactions
Our AI agents handle retail inquiries with speed and precision, guiding customers through shopping and post-purchase journeys while keeping every interaction personal and effortless.
Be There When Demand Surges
Retail never sleeps. Peaks and flash sales can overwhelm teams. Wonderful’s AI agents scale instantly to manage demand and deliver accurate, on-brand support.
Personalization Across Touchpoints
Modern shoppers expect to be recognized and understood. Our AI workforce uses purchase history, preferences, and tone cues to personalize every interaction.
Simplify the Shopping Journey
From browsing to checkout, Lussent’s AI agents help customers find products, apply offers, verify stock, and complete purchases, then stay available for updates and order changes.
The Conversational Agent Platform
Built for The Enterprise
A single platform to build, manage, and monitor AI agents
Secure Integrations
Connect agents securely to your systems and data to provide accurate answers, complete real-time tasks and hand off seamlessly to human agents when needed.
Full Customization
Build and configure agents end-to-end, from brand voice and workflows to knowledge and guardrails, giving you full control over how agents operate.
Omni-channel Support
Run agents that deliver instant, human-like assistance across voice, chat, and email, tuned to the tone and context of each channel.
Control & Visibility
Track and monitor your agents in real time with transparency into every interaction, while enforcing guardrails that ensure enterprise compliance.
Hear from Enterprises Trusting
Our Local Teams in 10+ Regions
We don’t just support your region – we obsess over getting it right. Language, culture, context – tuned precisely to your company.
Amazon
“Lussent is proof of the talent and energy in Latam today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life—an approach that supports Latam enterprises in becoming globally competitive.”
Alvaro Echeverria
Director and GM Latin America, Amazon