Voice
Understands intent, speaks naturally, and adjusts tone in real time – delivering human-level conversations over the phone
We don’t just support your region – we obsess over getting it right. Language, culture, context – tuned precisely to your company.
“Lussent is proof of the talent and energy in Latam today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life—an approach that supports Latam enterprises in becoming globally competitive.”
Lussent was built entirely with AI at its core, not with legacy IVRs or decision trees. Just a platform that replaces human agents at scale from day zero, with multilingual support, full integration, and flawless implementation across phone, chat, and email.
Understands intent, speaks naturally, and adjusts tone in real time – delivering human-level conversations over the phone
Engages customers naturally over chat and messaging – answering questions, resolving issues, and performing tasks with clarity and context.
Reads and responds with human-level nuance and delivers clear, accurate, and context-aware answers, ensuring every email thread is closed with clarity.
With AI expected to take on 80% of customer interactions, Lussent AI agents redefine service with natural human conversations on every channel and in every language.
Just to confirm, are you looking to schedule an appointment with the doctor for early next week? I want to make sure I have the details correct.
Configure how your agents behaves by editing these instruction
Design, test, and refine agents in one place with full control over tone, flow, and compliance
Equip agents with ready-to-use capabilities from scheduling appointments to troubleshooting connectivity, tailored to your business
Connect directly into your systems and workflows so agents can access real data, perform tasks, and deliver accurate answers instantly
Run simulated interactions to validate flows and policies in advance, ensuring agents are ready for real customer conversations at scale
Manage and track every agent update with full version history, with automatic suggestions for improvements to refine and deploy confidently
Automatically detect recurring patterns and flag issues early so you can resolve them before they impact performance or compliance
| Date | Customer | Duration |
|---|---|---|
| 09/25/2025 16:45:00 | 📞 +55 11 98765-4321 | ⏱ 2m 10s |
| 09/25/2025 15:30:00 | 📞 +55 21 97645-9283 | ⏱ 3m 55s |
| 09/25/2025 14:16:00 | 📞 +55 31 98530-4920 | ⏱ 1m 50s |
| 09/24/2025 21:02:00 | 📞 +55 51 92496-3817 | ⏱ 2m 45s |
| 09/24/2025 16:07:00 | 📞 +55 41 97826-4090 | ⏱ 5m 15s |
| 09/24/2025 13:08:00 | 📞 +55 61 99458-0731 | ⏱ 3m 30s |
Access full transcripts, AI-generated summaries, and sentiment analysis so you can review conversations end to end and ensure agents deliver the right experience
View live performance metrics in clear dashboards that give leaders full visibility into usage, efficiency, and customer outcomes
Receive real-time notifications based on pre-defined thresholds and triggers, ensuring issues are addressed quickly and service quality is maintained