Lussent
Travel & Hospitality Agentic Demo — Airlines + Hotels
AI Agents for Disruption Care, Booking Changes & Upsell
Handle flight disruptions, reissue tickets, manage hotel stays, and personalize offers—multi-language, audit-ready.
Disruption auto-rebooked
88%
+11%
Voucher/credit issuance
97%
SLA < 60s
Ancillary attach rate
+23%
vs. control
False chargebacks prevented
92.4%
+2.0%
Airline Care
NDC/PNR lookup, disruption rebook, EMD/voucher, seat/meal, day-of-travel alerts.
  • PII masking + full audit trail
  • Adapters (mock): NDC/PNR, PMS, Payment, Loyalty
  • Multilingual voice/chat/email
Hotel Ops
Modify reservations, upgrades, late checkout, housekeeping tickets, key delivery.
  • PII masking + full audit trail
  • Adapters (mock): NDC/PNR, PMS, Payment, Loyalty
  • Multilingual voice/chat/email
Commercial
Upsell ancillaries & add-ons with loyalty personalization and clear policies.
  • PII masking + full audit trail
  • Adapters (mock): NDC/PNR, PMS, Payment, Loyalty
  • Multilingual voice/chat/email