Fraud capture (card)
96.4%
+0.7%
Avg. talk time (confirm)
58s
-12s
False positives
1.9%
-0.3%
Auto soft-locks
318
+18
Call flows that resolve risk
Agent orchestrates KBA, geoverify and OTP, then releases or blocks with a single policy-aligned decision.
- PII masking & audit trail
- Locale-aware Spanish / Portuguese / English
- Configurable dispositions & actions
Merchant outreach
Proactively contacts merchants after POS anomalies (velocity, MCC shifts, SCA bypass) to reduce chargebacks.
- PII masking & audit trail
- Locale-aware Spanish / Portuguese / English
- Configurable dispositions & actions
Claims triage
Automated intake with doc/OCR and fraud heuristics for likely false insurance claims; handoff when needed.
- PII masking & audit trail
- Locale-aware Spanish / Portuguese / English
- Configurable dispositions & actions