Case study • Travel & Hospitality
Delight guests with agentic reservation & service flows
We helped a multi-brand group deliver dynamic pricing, instant rebooking, and AI concierge—lifting direct bookings by 18%.
- Unified inventory across PMS/CRS/OTA
- Agentic concierge in chat/WhatsApp
- Ancillary upsells (late checkout, lounge, transport)
- Real-time operations sync with housekeeping & F&B
Smart rebooking
- • Flight delay +2h → shift airport pickup automatically
- • VIP guest → free upgrade when occupancy < 85%
- • Local storm alert → push cancelation waivers
Challenges
- Fragmented inventory and pricing across brands & OTAs reduced margin.
- Service teams manually handled delays, rebookings, and special requests.
- Low personalization in digital channels suppressed direct conversion.
Our solution
We connected PMS/CRS, channel managers, and ops systems to an agent that personalizes offers, automates rebookings, and coordinates on-site teams with live context.
Agentic playbooks
Dynamic offers
Contextual upsells and loyalty-aware pricing on direct channels.
Ops sync
Housekeeping & F&B tasks trigger from live arrival/turnover changes.
- Overbooking protection
- Late checkout logic
- Mobile room readiness
Concierge automation
Local tips, transport, and issue resolution via chat with human handoff.
+18%
Direct bookings
+24%
Ancillary revenue / stay
−37%
Service resolution time
−28%
Operational incidents
“Our digital concierge feels human—yet scales to every property. Revenue and guest reviews both moved up.”
Frequently asked questions
Create memorable, margin-friendly stays
Personalize every step from search to checkout.