Turn every channel into
your best store associate
Lussent agents help shoppers discover products, track orders, and handle returns across web, app, and WhatsApp — with a brand feel that matches your flagship store.
Agents plug into your ecommerce, OMS, WMS, and marketing stack. No replatform required.
Today's boutique performance
$187,920 in revenue
4.6% conversion • R$ 612 AOV
Product finder
“Vestido linho off-white”
Order status
#BR230491 • out for delivery
Returns & exchanges
Eligible • instant label
Fewer WISMO tickets
“Where is my order?” dropped by 45%
Launch retail agents in just four steps
No replatforming. Lussent sits on top of your existing ecommerce stack and messaging channels.
Connect your catalog & orders
Sync products, inventory, and orders from your ecommerce and OMS.
Train on brand & policies
Teach tone of voice, returns rules, and styling guidelines.
Go live on key channels
Web, app, WhatsApp, and email with the same on-brand experience.
Continuously improve
Review insights, refine playbooks, and ship new automations.
Retail ops that feel as curated as your store
Lussent agents handle product questions, order changes, delivery issues, and returns while respecting your margin, inventory, and brand. Your team focuses on VIP care — agents cover the rest.
- Guided discovery by style, fit, occasion, and availability
- Real-time order status, address fixes, and delivery updates
- Policy-aligned returns & exchanges that protect margin
- Cross-channel history so shoppers never repeat themselves
Playbook • Save the sale
When shopper says “too big / too small” in a return flow, offer exchange with recommended size first.
Orders auto-handled
72%
No agent needed for status, changes, or returns.
Return save rate
31%
Returns converted to exchanges or store credit.
Lussent vs generic ecommerce support
| Capability | Lussent retail agents | Typical stack |
|---|---|---|
| On-brand assistant across web, app & WhatsApp | — | |
| Understands catalog, sizes, and fit | — | |
| Real-time order status & delivery updates | ||
| Policy-aligned returns & exchanges | Scripted only | |
| Save-the-sale flows (Exchanges / store credit) | Limited | |
| 24/7 coverage without extra headcount | — | |
| Context shared across channels | — | |
| Deep integrations (ecom, OMS, WMS, carriers) | Fragmented | |
| Training on brand tone & guidelines | Basic templates | |
| Continuous improvement from transcripts & data | Manual only |
Estimate your support savings
Adjust your order volume and team metrics to see how much time and cost Lussent agents can remove from WISMO and order care.
Estimated annual support savings*
$12,960
Based on WISMO/order-care automation.
Current annual spend
$21,600
Hours saved per year
720 hrs
*Illustrative estimate for demo purposes. Not a guarantee of future performance.
Why modern retailers choose Lussent
“It feels like our most experienced store associate is finally present on the website and WhatsApp, 24/7.”
Frequently asked questions
Make your digital store feel like your flagship
Give shoppers a warm, on-brand assistant on every channel — while your team focuses on what only humans can do.