Modernize banking ops with agentic finance workflows
We helped a digital bank ship fee-free transfers, card controls, and automated finance ops—reducing support tickets by 38% and increasing card spend by 22%.
- No hidden fees or minimums
- Same-day ACH, free domestic wires
- Agent reviews anomalies & drafts vendor comms
- 1.5% uncapped card cashback
Operating balance
$12,582,210.27
Challenges
- Legacy core and manual back-office created long settlement and reconciliation cycles.
- Card disputes & receipts required human review across multiple tools.
- Finance lacked budget alerts and automatic vendor rules.
Our solution
We introduced an agentic orchestration layer across banking rails and card processing. The agent drafts fee disputes, enforces vendor payment rules, triggers alerts, and syncs accounting context in real time.
Agentic playbooks
Payment guardrails
Rules for vendor/category thresholds with approval workflows.
- Stripe > $5k → CFO approval
- International wires → KYC re-check
- Auto-transfer taxes monthly
Dispute drafting
Agent prepares dispute packets from merchant data, receipts, and card ledger.
- OCR receipts
- Pre-fill reason codes
- Customer-ready draft
Cashback insights
Real-time category analytics drive higher card adoption.
- Budget nudges
- GL mapping
- Slack/Email digests
−38%
Support ticket reduction
+22%
Increase in card spend
−46%
Dispute resolution time
−70%
Manual reconciliations
agent-assisted matching
“Agentic playbooks turned our finance desk into a proactive function. Reconciliations and disputes happen in the background.”
Frequently asked questions
Launch modern banking experiences
Move fast without compromising risk & compliance.